Boost Repeat Customers
Turn One-Time Buyers Into Loyal Advocates
Re-engage past buyers with behaviour-based targeting, loyalty rewards and personalised campaigns — so every customer you acquire keeps coming back.
Most customers buy once — and never return
Most Shopify stores spend heavily on acquisition, but lose customers after the first order. Here's why retention breaks down.
Without behaviour tracking, you can't tell the difference between a loyal customer and one who's about to disappear. By the time you notice, they're already gone.
Customers who bought once have no reason to return unless you give them one. Without a loyalty programme, every repeat purchase depends entirely on chance.
Sending the same email to every customer doesn't work. Without segmentation, your remarketing feels like spam — and gets ignored or unsubscribed.
How Process 3 fixes this
Know who your customers are, give them a reason to return, and reach them with messages that actually feel personal.
Every customer is tagged by behaviour — viewed, idle cart, abandoned cart, purchased. You always know where each customer stands, so you can act before they churn.
A points-based loyalty system with VIP membership tiers rewards every purchase. The more they spend, the more they earn — creating a compelling loop that drives repeat orders.
Send personalised email and SMS campaigns to specific segments — abandoned cart customers, idle buyers, or VIP members. Targeted messages that feel relevant, not spammy.
Stop re-acquiring the same customers —
start keeping them
Retention is the most cost-effective growth lever in eCommerce. Process 3 doesn't just offer blanket discounts — it builds a systematic loyalty engine that makes staying more rewarding than leaving.
Higher LTV. Lower churn. Customers who genuinely stick around.
Two powerful flows working together
Process 3 runs two independent systems in parallel — one to re-engage existing customers, one to build long-term loyalty.
Every customer is auto-tagged — viewed, idle cart, abandoned cart, or purchased. Always know where each customer stands without manual work.
5 auto behaviour labelsAssign specific promotions to each segment — discounts for abandoned cart, free gifts for VIP members, win-back campaigns for idle buyers.
Segment-based promotionsDeliver promotions via personalised email or SMS with custom visual templates — tailored to each segment so it feels relevant, not generic.
Email + SMS supportedDefine earn rate, redemption value, points expiry and when points are assigned — fully customised to match your margins and business goals.
Customisable earn & redeem rulesSet Gold, Silver and Bronze levels with custom spending thresholds. As customers spend more, they unlock better rewards — motivating them to reach the next tier.
Custom tier thresholdsEvery purchase earns points redeemable for discounts. Climbing tiers unlocks exclusive perks — a self-sustaining loyalty loop that brings customers back automatically.
Self-sustaining loyalty loopTrack retention — not just acquisition
See exactly how your remarketing campaigns are recovering lost sales and increasing repeat purchase rates over time.
Monitor your abandonment rate over time — filtered by date range — to see whether your targeted email and SMS campaigns are successfully recovering lost sales.
Break down repeat rate, paid orders and average sale by customer audience — so you can see which segments are most responsive to your loyalty programme.
Track your total sales conversion rate and average daily sales amount — filterable by date range — to measure the overall impact of your retention campaigns.
Stop losing customers you already paid to acquire.
Launch your loyalty programme and remarketing campaigns today — re-engage past buyers, reward repeat customers, and build retention that compounds over time.